“I remember the mounting anxiety over the spreading COVID-19 infection last summer. Most of my work hours were spent on writing COVID-19 management protocols, revising them, searching for more PPEs, and calling laboratories to acquiring scarce COVID-19 testing kits. The lack of COVID-19 testing supplies was threatening our staffing for our Coconino County Juvenile Detention Center. All those common minor illnesses we used to experience became scary COVID-19 symptoms, and often the only option for me was quarantining the staff for 14 days.
That's when TGen offered us free NP specimen collection kits for SARS COV-2 as well as free testing. The game-changer was when TGen provided the test results within the same day 99% of the time!!! That was the turning point for me from anxiety-filled days to becoming a confident COVID-19 pandemic manager for our youth, staff, and the direct families. Also, the TGen staff have always responded to our questions and request promptly, professionally, and courteously. On top of that, TGen has been striving to improve better customer services by offering diverse test collection kits, such as saliva-based testing and antibody testing.
I can't imagine how our Juvenile Detention Center and the Court could have survived this pandemic without TGen's support. The TGen team is a hidden hero in this pandemic battle.
Thank you for all you have done for us.”